Welcome to wissana We want you to be completely satisfied with our products. If you’re not happy with your purchase, don’t worry! We’re here to help. Please read our refund policy carefully.
1. Refund Period
You have 60 days from the date of receipt to request a refund. Unfortunately, we cannot offer a refund or exchange after this period.
2. Conditions for Accepting Returns
- Condition of Products: We accept returns provided that the products are in their original condition, unused, and undamaged, with the original packaging. We believe you’ll love the quality of our pottery and tagines, but if you’re not completely satisfied, feel free to return them with ease.
- Replacement for Damaged Items During Shipping: If any product arrives damaged or broken due to shipping, we will replace it at no additional cost. We care about delivering our products to you in the best possible condition.
- Satisfaction Guarantee: If you find that the product does not meet your expectations, you can return it provided it is unused and in its original packaging. We trust in the quality of our products, but your satisfaction is our priority.
- Proper Packaging: To ensure your return is accepted, please repackage the product securely. We recommend using the same packaging materials used to ship the product to ensure it arrives safely.
- Convenient Return Service: We offer a hassle-free return process. Just get in touch with us, and we will guide you through every step. Our goal is to ensure a worry-free shopping experience.
3. Refund Process
To initiate a refund, please contact us via refund@wissana.com . or phoneOnce we receive your refund request, we will review it and inform you of the status of your request.
4. Refunds (If Approved)
Once your refund request is approved, we will process the refund, and the money will be returned to the original payment method you used within 7-10 business days
5. Late or Missing Refunds
If you have not received your refund by the expected time, please first check your bank account. If the issue persists, contact your bank or credit card provider, as it may take some time before the refund is officially posted.
6. Return Shipping
We cover the cost of return shipping. After approving your refund request, we will provide you with shipping details and instructions to return the product easily. Don’t worry about shipping costs; we’re here to ensure a smooth and trouble-free return experience.
7. Contact Us
If you have any questions about our refund policy, please don’t hesitate to contact us at: